 TERMS
OF SERVICE - for users of our paid list hosting services
We at Sling Shot
Media, LLC have one overriding goal - to give you the exceptional service you deserve.
Our outstanding
customer service is the very heartbeat of our organization. It far exceeds accepted
industry standards.
Our staff, as you'll
soon find, will be fully responsive to your needs at all times. They will go to great
lengths to make certain that the operation of your list is not only a trouble-free
experience for you, but a pleasurable one as well. If you're ever not satisfied with any
aspect of our service, we'll go out of our way to try and change things.
The users of our
various hosting packages range from private individuals to non-profit organizations, small
business owners and publicly traded companies. But whether you are representing a large
corporation or are the owner of the smallest list on our books, you're a VIP in our eyes.
It's precisely
because of this fact that we ask you to accept a minimal number of easy conditions when
enrolling for one of our services. They are intended primarily for YOUR benefit, to ensure
that you, along with our other valued clients, are able to carry out all of your functions
as a list owner without annoying hitches or hindrances.
First, however, let's
elaborate on the terms we impose upon ourselves - the guarantees that we offer all who
register for one of our list hosting packages.
Our Guarantee
You can try any of
our services risk-free for 30 days. If you're not totally satisfied, just tell us and
we'll issue you a refund for any unused services.
More specifically,
if you order by credit card, you can try our standard budget-priced list hosting service
for free! Request a three-day trial by sending an email to support@listhost.net giving your name, the name
you'll be requesting for your list and that you'd like a free trial. Immediately
afterwards, complete the appropriate order form to set up your list. If you're not
satisfied, email us before the end of the three day period, and we won't debit your card.
We leave no stone
unturned to ensure that all of our sophisticated technical equipment operates at optimal
efficiency every single minute of the day and night, every single day of the year, without
any exception. Maintaining maximum connectivity and ensuring the integrity of your
personal data are matters of vital concern to us.
Our dedicated
servers, utilized for our paid services, co-located in Richmond, VA, are monitored around
the clock for service interruptions. Our NT servers are automatically rebooted every day
(if you're familiar with NT servers, you'll know why this is a good thing). We achievement
connection through no less than 13 Internet backbones and we back up all data on our
server daily. We're proud that, since we commenced operations in May 1998, we have enjoyed
more than 99.99% up-time.
As part of our
service guarantee to our esteemed clients, we offer a one week free extension of service
for any disruption of service exceeding four hours.
We guarantee that
all orders for our regular ListHost.net service (non-database) will be set up within one
business day after receipt of your order.
If you have prepaid
your hosting fees for annual service and you decide before the end of the term, we
will give you a pro-rated refund based on our monthly rates for any unused portion of the
service.
Exceptions: You will, of
course, understand that our uptime guarantee applies only under normal Internet access
conditions. In circumstances beyond our jurisdiction, such as problems with the Internet
infrastructure itself, or natural disasters affecting our access, this guarantee does not
apply. The web forms provided on our sites for the convenience of our clients are also not
covered by our guarantees. Set-up guarantees may not apply for customized solutions or
when add-on services are ordered. Refunds are only applicable for the amount paid for
actual charges related to distribution of messages and not for customization or set-up
charges.
Now that you know
what we guarantee, we want you to understand what we expect from you.
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